KFC Secret Menu
Have you ever downloaded an app just to claim a freebie, with no intention of using it otherwise? Guilty. Awesome for users, not so awesome for the brand. We came up with a radical new strategy to get everyone using the KFC App without bribing them - and without spending a cent on media.
Besides, KFC is known for keeping secrets.
IDEA
The Secret Menu
RESULTS
460+ million media impressions
Increased daily app downloads by 14%, and on the day the story broke, by 111%
Secret Menu users spent 77% more money
Secret Menu users had a 61% app retention rate (+17% above average)
Credits
Creatives: Wilson Kwong, Nathan Moraza, Ash Myburgh
Creative Director: Shaun Branagan
AWARDS & RECOGNITION
Cannes Lions
Bronze 2021 | Brand Experience & Activation: Customer Acquisition and Retention
Shortlist 2021 | Creative eCommerce: Customer Acquisition & Retention
Shortlist 2021 | Creative eCommerce: Social Commerce
Spikes Asia
Shortlist 2021 | Brand Experience: Customer Acquisition & Retention
Shortlist 2021 | Brand Experience: Use of Mobile & Devices
Shortlist 2021 | Creative eCommerce: Customer Acquisition & Retention
Shortlist 2021 | Creative eCommerce: Social Commerce
Shortlist 2021 | Mobile: mCommerce
Shortlist 2021 | Mobile: Mobile Apps
Shortlist 2021 | Mobile: Social Commerce
Shortlist 2021 | Mobile: eCommerce
Ad Stars Awards
Grand Prix Mobile - 2020
Grand Prix Social - 2020
The Australian Effies
Bronze - 2020
AdNews
Small Budget Campaign of the Year - 2020
The Capels
Silver -2020
2x Bronze - 2020
APAC Effies
Finalist - 2020
AC&E Awards
Finalist - 2020